Refund and Returns Policy:

We want you to be completely satisfied with your purchase from our online store. If you are not satisfied or need to return an item, we are here to assist you. Please read our refund and returns policy below for detailed information:

  1. Eligibility for Returns:
    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
    • Returns must be initiated within 14 days of the original purchase date.
  2. Return Process:
    • To initiate a return, please contact our customer support team via email support@toysdiscountstore.com with your order details and reason for the return.
    • Our customer support team will guide you through the return process and provide you with any necessary instructions or forms.
    • Please ensure that the item is securely packaged to prevent damage during transit.
  3. Refund Options:
    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed to the original payment method used during the purchase.
    • Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.
    • Damaged or Defective Items:
      • If you receive a damaged or defective item, please contact our customer support team immediately.
      • We will provide assistance in resolving the issue by offering a replacement, exchange, or refund, depending on the circumstances.
      • Please provide detailed information and, if possible, include photos of the damaged or defective item to expedite the resolution process.

    We strive to process returns and refunds as quickly as possible. However, please note that processing times may vary depending on the volume of returns and the nature of the request.

    For further assistance or to initiate a return, please contact our customer support team. We are here to help and ensure your shopping experience with us is delightful and hassle-free.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Non Refundable items

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 14 days after delivery

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Need help?

    Contact us at support@toysdiscountstore.com for questions related to refunds and returns.